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WHISPER
WHISPER
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support@thegoatwallart.com
+1 (707) 271-0500

ABOUT WHISPER

"Whisper" by photographer Scott Shute presents a serene waterfall delicately flowing over moss-covered rocks in a tranquil forest setting. The soft, gentle stream of water creates a calming atmosphere, enhancing the quiet beauty of the natural surroundings. This stunning capture evokes the peaceful whisper of nature’s hidden gems, tucked away from the bustling world.

This piece is ideal for those looking to bring a sense of calm and natural beauty into their space, offering a glimpse into the soothing power of waterfalls and untouched landscapes.

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Why Choose The GOAT Wall Art?

We begin hand crafting your order based on your specifications at the time of your purchase.

Quality and detail are incredibly important to us. We utilize premium materials and a meticulous quality control process to ensure a superior product is delivered to our customers.

Providing exceptional customer service is not just a priority but a cornerstone of our philosophy. From the moment you engage with us, whether you’re purchasing something for the first time or you’re seeking assistance with an order you’ve already made, our dedicated team is here to ensure your experience is nothing short of exceptional.

Our commitment extends beyond the point of purchase; if you encounter any issues with your order, we can be contacted directly via phone or text at (707) 271-0500, through chat message directly on the website, or by email support@thegoatwallart.com. Your happiness and satisfaction are our top priority.

When you receive your order it will arrive pre-installed with industrial sawtooth coated metal hooks so it’s ready to hang right out of the box. Our handmade floating frames, available in various thickness options, add a touch of sophistication and come ready to hang right out of the box with a high quality wire hangar.

Frequently Asked Questions

SPECIFICATIONS & CARE

WHAT MATERIALS IS YOUR ARTWORK MADE FROM?

We use the latest technology in HD printing to bring you the most vibrant, eye catching art possible.

Our canvases proudly feature genuine Epson inks certified by Greenguard and Ecologo, ensuring minimal environmental impact while delivering stunning brilliance.

Our archival quality canvases are printed on 14 mill thick 360-380 GSM. Each piece of art has a satin finish and is featured on museum-quality polycotton canvas that’s hand-stretched over sturdy wood frames, providing both durability and elegance.

Our floating frames are 1.7” thick, stylish, and handmade from non-hazardous SPF Wood. Floating frames arrive pre-installed with a sturdy wire hanger that is also pre-installed, making your order ready to hang right out of the box.

Our canvases that do not feature a floating frame have multiple thickness options (0.75” Standard & 1.50” Gallery). They come pre-installed with industrial grade sawtooth hangers and are also ready to hang right out of the box.

Is there any assembly required?

Nope, go from ship to show with no installation!  All of our artwork is delivered ready to hang right out of the box with the hanging hardware pre-installed.  Non-framed items have sawtooth coated metal hooks pre-installed and framed items have wire hanger hardware pre-installed.

What is the total thickness of framed and wrapped canvases?

  • 0.75" Thick Standard Wrapped Canvas: Ideal for a sleek profile and direct wall hanging.
  • 1.50" Thick Gallery Wrapped Canvas: Offers a pronounced look against the wall, making a bold statement. That extra ¾” goes a long way, everyone will notice!
  • 1.70" Thick Floating Framed Canvas: Hand-stretched over kiln-dried pine bars and set in a solid wood floater frame for exquisite depth. Various frame color options are available including black, white, silver, gold, oak and walnut.

What are your canvases made of?

Our archival quality canvases are hand crafted from a premium blend of polyester and cotton for durability and traditional texture. With a weight of 360-380 GSM, they strike the perfect balance between strength and flexibility, supporting vibrant colors. pH neutral and acid-free, they promise lasting beauty inside your homes and/or office for over 100 years, ensuring your artwork remains pristine for generations.

How are your canvases wrapped and framed?

Our canvases undergo meticulous hand-stretching over solid wood stretcher bars to prevent warping or bowing. Their rounded edges and beautifully beveled sides minimize contact with the canvas, ensuring its integrity over time. Complementing this, our floating frames create the illusion of the canvas floating, enhancing depth and sophistication in any space. Our floating frames are hand built and cut to specification and held together with adhesive, metal brackets and industrial strength adhesive.

Do the dimensions specified for the canvas on the website account for both the canvas itself and any framing?

Yes, we construct our canvases with precision, ensuring they match the exact measurements listed on our site. If the piece requires framing, the canvas is intentionally crafted slightly smaller to accommodate the frame. This attention to detail is crucial for seamless online art shopping experiences. Please keep in mind there may be a 1/2” variance from piece to piece as all products are built by hand.

Is it possible to order my canvas in a larger or different size than what's displayed?

In some instances, yes. If a size is not available on our website that you’re looking for, please reach out to our team so we can do our best to try and accommodate your needs. Please keep in mind our sizes are carefully chosen to match the ideal proportions intended by the original artist. We prioritize delivering the highest quality prints, so exceeding the listed sizes in some cases may compromise the quality of the product, which is why some products are available in slightly larger sizes than others. That said, it’s always best to double check with us as some products just haven’t been updated with larger sizes yet.

How do I take care of my canvas?

When it comes to cleaning, it’s best to steer clear of caustic soaps or abrasives as they can harm the canvas. Instead, reach for a wet towel or feather duster. With a gentle touch, you can wipe away any dust or dirt that may have found its way onto your precious prints.

Since canvas and stretcher bars are made of organic materials, they can sometimes expand or contract based on environmental conditions. Don’t worry, we’ve got a handy trick to tighten up your polycotton canvas, simply spray or dampen the back of the canvas and let it dry naturally. As it dries, it will shrink and tighten up beautifully.

A nifty tip: If you’re in a hurry, you can use a blow dryer on the wet canvas to speed up the shrinking process!

To avoid fading over time, do not hang your canvas in an area with direct harsh sunlight.

To avoid damaging your canvas do not use harsh chemicals or abrasive tools to clean it.

To avoid mold or warping your canvas do not store it in an overly damp or humid area.

SHIPPING

When will I receive my order?

Once your order is placed, we begin printing, assembling and packaging it in within 24-48 hours from the date your order was placed.

The average timeframe from the date an order is placed until the order is delivered to your door is 5-7 business days after the date your order was placed. Please keep in mind weekends are not counted as business days.

  • Orders are typically processed within 3-5 business days of the date of your purchase.
  • Orders typically take 3-5 business days to arrive at their destination after we complete their processing.
  • Custom “Create Your Own” orders usually take 1-2 business days longer to process because we need your approval to move forward with processing. For the Custom Watercolor Design product please add an additional 24-48 hours of processing time to create your watercolor design. After which, we will email you mockups of the design for your approval.
  • Shipping timeframes during the holidays (Mid-November through Mid-January) can sometimes take an extra 1-2 business days to arrive due to shipping carrier delays.

If there are any questions or concerns you have, please do not hesitate to contact us:

- Phone/Text: 707-271-0500
- Chat: (on website)
- Email: Support@thegoatwallart.com

We’re incredibly quick about responding.

If you’re contacting us outside of our normal business hours, please allow 1 business day for us to respond. If you contact us by phone and we’re unable to answer, definitely leave us a message, we always call back.

How does free shipping work?

If you are in the Contiguous United States, and you place an order, there is no charge for shipping, it’s free! If you are in Alaska or Hawaii, we will need to prepare a special quote for you.

To obtain a special quote for shipping to Alaska or Hawaii, please contact us through one of the following ways:

- Chat messenger on the bottom of the home page.
- Call us here: 707-271-0500
- Email us here: support@thegoatwallart.com

How do I track my order?

At the time your order ships, we send tracking information to the email address and/or phone number provided with your purchase.

If your order appears to not have shipped within 6 business days or your tracking information hasn’t updated within 48-72 hours on the carrier's website after receiving your tracking information, please inform us immediately so we can resolve the issue promptly:

- Phone/Text: (707) 271-0500
- Email: Support@thegoatwallart.com

What is your international shipping policy?

At this time our artwork is only available to be shipped in the Contiguous United States (The 48 United states without Alaska and Hawaii).

We do ship to Alaska and Hawaii, however, a special quote will need to be created for your order due to the extreme nature of shipping costs to these areas.

If you would like to place an order with shipping to Alaska or Hawaii, please contact us here for a custom quote: support@thegoatwallart.com

What are your shipping carrier options?

All orders are shipped via FedEx or USPS.

Where are orders built and shipped from?

All of our orders are built in and shipped from California and/or Kentucky, right here in the USA. Our main manufacturing facility is located in Anaheim, California.

Can I pay for upgraded or faster shipping options?

Shipping Upgrade Options

Currently, we do not offer upgradable or faster shipping

Production Upgrade Options

You can add Rush Production to your order to reduce the number of days it takes for us to print, build, pack and fully process your order.  Normal processing times are 3-5 business days.  Orders with Rush Production only take 1 business day to process.

Below are the timeframes for order cutoffs on a given business day:

Order by 8:59am PST: Your order is processed on the same day it was placed if that day is a business day.  If the day you placed your order is not a business day, your order is processed on the next business day.
Order at 9:00am PST or later: Your order is processed on the next business day.

Due to how quickly orders with Rush Production are processed, we are unable to change or cancel them once they are placed.  "Create Your Own" products still require additional time for artists to create your design & for your approval.  This additional timeframe will vary based on your response time but typically ranges between 1-3 business days.

The cost for Rush Production is based on the number of items in your order.  The first item is $25 and each additional item is $12.

The cost of Rush Production can be reduced with the use of coupons and gift cards.

For additional questions about Rush Production, please don't hesitate to contact our support team via the following methods:

What is considered a business day?

Business days are non-weekend days of the week (Monday – Friday).

RETURN, REPLACEMENT, REFUND & CANCELLATION POLICY

WHAT DO I DO IF MY PURCHASE ARRIVES DAMAGED OR DEFECTIVE?

We offer a 30-Day-Guarantee that covers replacements, refunds and returns. If you’re considering requesting a replacement, refund or return, please contact us within 30 days of receiving your product, we will definitely be able to help. See below for the full details of our 30-Day-Guarantee.

In the event that a piece arrives damaged we ask that a photo of the damaged product and it's packaging be sent here: support@thegoatwallart.com.

Please be sure to take photos in natural lighting so we can clearly see any damage there may be. Upon confirming the damage we will process a replacement at no charge.

We do our best to make sure our customers are happy and we will do our best to find an optimal solution for you.

How do replacements and refunds work?

If your item(s) were received defective or damaged and we are notified within 30 days of your order being delivered, we will send you a free replacement. You have the option to choose a different design as your replacement that’s the same value as the item(s) you received that were defective/damaged. You may opt to receive your money back for the item(s) that were defective/damaged instead of receiving a replacement.

To receive a replacement or refund we will need clear photos of the damaged/defective areas of the item(s) you purchased. Please include photos of the box so we can inform our shipping carrier of the damage. Photos of the box are not required, but we ask for them because they help us work with our shipping carriers to improve our services. Note: Refund requests are subject to inspection of the photos sent displaying damage/defects. All products are built from scratch and should be defect and damage free.

We do not cover theft. If a product is delivered to the address we were provided with on your order and it is stolen from your property, we are unable to replace it free of charge, however, we’re able to provide you with a replacement purchase at a reduced rate if you would like to reorder the item. In this situation, it’s best to contact us by phone: 707-271-0500, text: 707-271-0500, chat: (on website), or email: support@thegoatwallart.com so we do our best to assist you. Be sure to contact the shipping company as well to report your package lost/stolen. We do our best to help everyone, even in unfortunate circumstances like this. Our goal is to try and make sure you’re fully taken care of, please don’t hesitate to contact us with any questions.

How to returns work?

If your item is not defective or damaged and you would like to return it, you may do so as long as you ship it back within 30 days from the day your order was delivered.

Prior to shipping the item back you will need to contact us and send clear photos depicting the item in its undamaged condition. We do not accept returns for damaged items. We do not cover return shipping costs, you will need to purchase the shipping label for any undamaged return. Any item(s) returned must be in its original packaging and wrapped in their protective materials. Returned item(s) must be unused and undamaged and they must match the photos sent of the undamaged item(s) upon return. If a returned item is received back damaged or it does not match its condition in the photos sent to us prior to it being returned and was not sent in its original packaging materials, a refund will not be issued. We do not keep inventory; all products are built brand new and to spec at the time of their order and are customized to an order’s specifications. Due to this, a 20% restocking fee may be deducted from any refund issued due to the return of an item that is not defective or damaged. We do not provide pre-paid shipping packages or labels for returns, you must send back the unwanted item(s) at your own expense.

Note: Although our “Create Your Own” products are still covered by our 30-Day-Guarantee for replacements and defects, we do not accept returns for any products sold from the "Create Your Own" collection. These are the products that allow you to upload your own image and can be found here: https://thegoatwallart.com/collections/custom-made.

Any item returned not in its original condition, is damaged or is missing parts for reasons not due to our error or falls outside of the 30-Day-Guarantee’s 30-Day timeframe (The return process must be initiated within 30 days of receiving your order), is handled with care on a case by case basis and may be subject to rejection.

Returns must be sent to the address listed directly below. If the return is sent to a different address or we do not receive the return in the mail, we will not be able to process a refund for the return.

The GOAT Wall Art
4160 Suisun Valley Road, Suite E-130
Fairfield, CA 94534
USA

You must contact us to initiate a return before sending it back. Returns must be sent to the address listed directly above to be eligible for a refund.

Our customer service is by far our best product and best of all it’s free! We are here to help resolve any questions/issues you may have. Our goal is to leave you with a smile on your face and awesome art on your walls.

Don’t hesitate to contact us with questions: 707-271-0500.

How do refunds for returned items work?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s) and the outcome of our inspection. If your refund is approved, they almost always are, it will be processed and a credit will automatically be applied to your original payment method in 2-5 business days.

What happens if my refund is late or missing?

Although we notify you within minutes of us processing the refund on our end, bank payment processors can take up to 10 business days to officially post a refund to your account. If it’s been over 10 business days since we processed your refund and it still hadn’t posted to your account, contact your bank to confirm the refund is not pending and then contact us and make us aware of the situation.

What happens if my order looks different than what is shown on your website?

This would be considered a product defect and is covered by our 30-Day-Guarantee. All items ordered should look within 90% of how they appear on our website. Please keep in mind:

  • What you see on the website is displayed on monitors, phones and tablets which have backlit screens. Canvas prints are hung indoors and require light to truly come to life. For optimal results make sure place your new canvas print in an area with decent lighting so the light can help showcase its beautiful vibrant colors. The better the lighting, the better it will look.
  • There may be very minor or slight variations in the alignment of an image displayed on our website than on the final product as all items are genuinely built by hand. Anything beyond a minor almost unnoticeable variation is considered a product defect and is covered by our 30-Day-Guarantee.

Can I change or cancel my order?

We are committed to our customers and want you to be happy! You may cancel or change your order within 24 hours of the time of purchase free of charge. Orders cannot be cancelled after 48 hours from the time of purchase.

If your purchase occurred between 24-48 hours ago, we cannot guarantee we will be able to cancel your order because your order may have already been printed or built to your specifications.

GENERAL

Are you eco-friendly?

We take pride in using inks that are Greenguard and Ecologo certified, reducing chemical emissions and minimizing environmental impact. Our dedication to sustainability extends to our frames, crafted from non-hazardous SPF wood, ensuring both the safety of your space and the planet.

How do the Custom/Create Your Own products work?

These are specialty products that are handled directly by our team of talented artists and staff that help you through every step of the process.

Once you've uploaded your image file and placed your order, our team will promptly email you mockups showcasing the custom canvas design. This happens before we begin physically building your product. We wait for your approval for 72 hours before we begin any physical creation of your order.

If you’re unhappy with its design we work with you on 1-on-1 until we get it just right. If for some reason we’re unable to achieve a design you’re happy with, as long as we haven’t received your approval, we’re able to offer you a full refund. Note: If you place an order for a custom product and we you do not respond to our request for approval within 72 hours, no response is considered an approval and we will begin building your product at that point in time.

What methods of payment do you accept?

We gladly accept payments made through major credit cards, PayPal and ShopPay.

As an artist or photographer, how can I sell my art on The GOAT Wall Art?

To express your interest, please submit a link to your portfolio through our contact page or contact us directly at: support@thegoatwallart.com. Our management team will respond to your submission via email.

Do you offer wholesale pricing to retailers or businesses?

Absolutely! Each wholesale request is considered on a case by case basis and requires a minimum 50 unit order size of any design and/or size combination. For more information, feel free to reach out to us via one of the following channels:

  • Phone call or text: 707-271-0500
  • Email: Support@thegoatwallart.com
  • Website: Contact Us

Do you have any special deals for returning customers?

We frequently run promotions for first time customers. All of our best deals can be received by signing up for our email list, which can be found at the bottom of every page on our website.

I'm thinking of getting a piece as a gift, but I'm not sure if it's their style.

Since everything we create is customized to order, we recommend purchasing a digital gift card, which works just like store credit. As with other gift cards, they are non-refundable. Gift cards can be purchased here: GIFT CARD

Is your product difficult to install?

Each wrapped canvas comes pre-installed with industrial sawtooth coated metal hook(s), making the hanging process effortless. If you purchase an item with a floating frame your item is automatically upgraded from sawtooth hook(s) to a plastic-coated metal wire hanger.

Our commitment to your convenience doesn't stop at our art; it extends to every aspect of our service.

Does your product require any assembly?

No, all orders are delivered ready to hang straight out of the box with no assembly required. All you have to do is open the box and hang it on your wall.

FEEL IT.    FRAME IT.    HANG IT.
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