SHIPPING & RETURNS

Once your order is placed, we begin printing, assembling and packaging it in within 24-48 hours from the date your order was placed.

The average timeframe from the date an order is placed until the order is delivered to your door is 5-7 business days after the date your order was placed. Please keep in mind weekends are not counted as business days.

• Orders are typically processed within 3-5 business days of the date of your purchase.
• Orders typically take 3-5 business days to arrive at their destination after we complete their processing.
• Custom “Create Your Own” orders usually take 1-2 business days longer to process because we need your approval to move forward with processing. For the Custom Watercolor Design product please add an additional 24-48 hours of processing time to create your watercolor design. After which, we will email you mockups of the design for your approval.
• Shipping timeframes during the holidays (Mid-November through Mid-January) can sometimes take an extra 1-2 business days to arrive due to shipping carrier delays.

If there are any questions or concerns you have, please do not hesitate to contact us:

- Phone/Text: 707-271-0500
- Chat: (on website)
- Email: Support@thegoatwallart.com

We’re incredibly quick about responding.

If you’re contacting us outside of our normal business hours, please allow 1 business day for us to respond. If you contact us by phone and we’re unable to answer, definitely leave us a message, we always call back.

If you are in the Contiguous United States, and you place an order, there is no charge for shipping, it’s free! If you are in Alaska or Hawaii, we will need to prepare a special quote for you.

To obtain a special quote for shipping to Alaska or Hawaii, please contact us through one of the following ways:

- Chat messenger on the bottom of the home page.
- Call us here: 707-271-0500
- Email us here: support@thegoatwallart.com

At the time your order ships, we send tracking information to the email address and/or phone number provided with your purchase.

If your order appears to not have shipped within 6 business days or your tracking information hasn’t updated within 48-72 hours on the carrier's website after receiving your tracking information, please inform us immediately so we can resolve the issue promptly:

- Phone/Text: (707) 271-0500
- Email: Support@thegoatwallart.com

At this time our artwork is only available to be shipped in the Contiguous United States (The 48 United states without Alaska and Hawaii).

We do ship to Alaska and Hawaii, however, a special quote will need to be created for your order due to the extreme nature of shipping costs to these areas.

If you would like to place an order with shipping to Alaska or Hawaii, please contact us here for a custom quote: support@thegoatwallart.com

All orders are shipped via FedEx or USPS.

All of our orders are built in and shipped from California and/or Kentucky, right here in the USA. Our main manufacturing facility is located in Anaheim, California.

Currently, we do not offer upgradable or faster shipping.

Business days are non-weekend days of the week (Monday – Friday).

Our return policy lasts 30 days. If it has been more than 30 days since you received your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, undamaged and in the same condition that you received it. It must also be in the original packaging.

We do not accept returns for the "Create Your Own Canvas" product unless the canvas arrives damaged.

If your item was received defective or damaged and it's within 30 days of the item being delivered, we will send you a replacement, free of charge.  We will need photos of the damaged/defective item you purchased before we can send the replacement.  If possible, please send photos of the box so we can inform our carrier of the damage.  Photos of the box are not required, but it helps us. :)

If your item is not defective or damaged and you would like to return it within 30 days from when you received your purchase, you will need to pay the shipping costs to return the item and it must be returned in it's original packaging, unused and undamaged.  Additionally, a 20% restocking fee will be deducted from your refund amount.  We do not keep inventory and items are built to spec based on your order.

Returns must be sent to the address listed directly below.  If they are not or we do not receive the return back in the mail, we will be unable to process a return.

The GOAT Wall Art
4160 Suisun Valley Road, Suite E-130
Fairfield, CA 94534
USA

DO NOT SEND RETURNS BACK TO THE MANUFACTURING ADDRESS

If applicable, below are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

We are committed to our customers and want you to be happy! You may cancel or change your order within 24 hours of the time of purchase free of charge.

Orders cannot be cancelled after 48 hours from the time of purchase.

If your purchase occurred between 24-48 hours ago, we cannot guarantee we will be able to cancel your order because your
order may have already begun building the order to your specifications.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 business days.

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here: support@thegoatwallart.com 

We offer a 30-Day-Guarantee that covers replacements, refunds and returns. If you’re considering requesting a replacement, refund or return, please contact us within 30 days of receiving your product, we will definitely be able to help. See below for the full details of our 30-Day-Guarantee.

In the event that a piece arrives damaged we ask that a photo of the damaged product and it's packaging be sent here: support@thegoatwallart.com.

Please be sure to take photos in natural lighting so we can clearly see any damage there may be. Upon confirming the damage we will process a replacement at no charge.

We do our best to make sure our customers are happy and we will do our best to find an optimal solution for you.

• Phone: 707-271-0500
• Text: 707-271-0500
• Email: support@thegoatwallart.com
• Live Chat: Directly on website
• Contact Form: Contact Us

If your item(s) were received defective or damaged and we are notified within 30 days of your order being delivered, we will send you a free replacement. You have the option to choose a different design as your replacement that’s the same value as the item(s) you received that were defective/damaged. You may opt to receive your money back for the item(s) that were defective/damaged instead of receiving a replacement.

To receive a replacement or refund we will need clear photos of the damaged/defective areas of the item(s) you purchased. Please include photos of the box so we can inform our shipping carrier of the damage. Photos of the box are not required, but we ask for them because they help us work with our shipping carriers to improve our services. Note: Refund requests are subject to inspection of the photos sent displaying damage/defects. All products are built from scratch and should be defect and damage free.

We do not cover theft. If a product is delivered to the address we were provided with on your order and it is stolen from your property, we are unable to replace it free of charge, however, we’re able to provide you with a replacement purchase at a reduced rate if you would like to reorder the item. In this situation, it’s best to contact us by phone: 707-271-0500, text: 707-271-0500, chat: (on website), or email: support@thegoatwallart.com so we do our best to assist you. Be sure to contact the shipping company as well to report your package lost/stolen. We do our best to help everyone, even in unfortunate circumstances like this. Our goal is to try and make sure you’re fully taken care of, please don’t hesitate to contact us with any questions.

If your item is not defective or damaged and you would like to return it, you may do so as long as you ship it back within 30 days from the day your order was delivered.

Prior to shipping the item back you will need to contact us and send clear photos depicting the item in its undamaged condition. We do not accept returns for damaged items. We do not cover return shipping costs, you will need to purchase the shipping label for any undamaged return. Any item(s) returned must be in its original packaging and wrapped in their protective materials. Returned item(s) must be unused and undamaged and they must match the photos sent of the undamaged item(s) upon return. If a returned item is received back damaged or it does not match its condition in the photos sent to us prior to it being returned and was not sent in its original packaging materials, a refund will not be issued. We do not keep inventory; all products are built brand new and to spec at the time of their order and are customized to an order’s specifications. Due to this, a 20% restocking fee may be deducted from any refund issued due to the return of an item that is not defective or damaged. We do not provide pre-paid shipping packages or labels for returns, you must send back the unwanted item(s) at your own expense.

Note: Although our “Create Your Own” products are still covered by our 30-Day-Guarantee for replacements and defects, we do not accept returns for any products sold from the "Create Your Own" collection. These are the products that allow you to upload your own image and can be found here: https://thegoatwallart.com/collections/custom-made.

Any item returned not in its original condition, is damaged or is missing parts for reasons not due to our error or falls outside of the 30-Day-Guarantee’s 30-Day timeframe (The return process must be initiated within 30 days of receiving your order), is handled with care on a case by case basis and may be subject to rejection.

Returns must be sent to the address listed directly below. If the return is sent to a different address or we do not receive the return in the mail, we will not be able to process a refund for the return.

The GOAT Wall Art
4160 Suisun Valley Road, Suite E-130
Fairfield, CA 94534
USA

You must contact us to initiate a return before sending it back. Returns must be sent to the address listed directly above to be eligible for a refund.

Our customer service is by far our best product and best of all it’s free! We are here to help resolve any questions/issues you may have. Our goal is to leave you with a smile on your face and awesome art on your walls.

Don’t hesitate to contact us with questions: 707-271-0500.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s) and the outcome of our inspection. If your refund is approved, they almost always are, it will be processed and a credit will automatically be applied to your original payment method in 2-5 business days.

Although we notify you within minutes of us processing the refund on our end, bank payment processors can take up to 10 business days to officially post a refund to your account. If it’s been over 10 business days since we processed your refund and it still hadn’t posted to your account, contact your bank to confirm the refund is not pending and then contact us and make us aware of the situation.

This would be considered a product defect and is covered by our 30-Day-Guarantee. All items ordered should look within 90% of how they appear on our website. Please keep in mind:

• What you see on the website is displayed on monitors, phones and tablets which have backlit screens. Canvas prints are hung indoors and require light to truly come to life. For optimal results make sure place your new canvas print in an area with decent lighting so the light can help showcase its beautiful vibrant colors. The better the lighting, the better it will look.
• There may be very minor or slight variations in the alignment of an image displayed on our website than on the final product as all items are genuinely built by hand. Anything beyond a minor almost unnoticeable variation is considered a product defect and is covered by our 30-Day-Guarantee.