FAQs / HELP

We use the latest technology in HD printing to bring you the most vibrant, eye catching art possible.

Our canvases proudly feature genuine Epson inks certified by Greenguard and Ecologo, ensuring minimal environmental impact while delivering stunning brilliance.

Our archival quality canvases are printed on 14 mill thick 360-380 GSM. Each piece of art has a satin finish and is featured on museum-quality polycotton canvas that’s hand-stretched over sturdy wood frames, providing both durability and elegance.

Our floating frames are 1.7” thick, stylish, and handmade from non-hazardous SPF Wood. Floating frames arrive pre-installed with a sturdy wire hanger that is also pre-installed, making your order ready to hang right out of the box.

Our canvases that do not feature a floating frame have multiple thickness options (0.75” Standard & 1.50” Gallery). They come pre-installed with industrial grade sawtooth hangers and are also ready to hang right out of the box.

Nope, go from ship to show with no installation!  All of our artwork is delivered ready to hang right out of the box with the hanging hardware pre-installed.  Non-framed items have sawtooth coated metal hooks pre-installed and framed items have wire hanger hardware pre-installed.

• 0.75" Thick Standard Wrapped Canvas: Ideal for a sleek profile and direct wall hanging.
• 1.50" Thick Gallery Wrapped Canvas: Offers a pronounced look against the wall, making a bold statement. That extra ¾” goes a long way, everyone will notice!
• 1.70" Thick Floating Framed Canvas: Hand-stretched over kiln-dried pine bars and set in a solid wood floater frame for exquisite depth. Various frame color options are available including black, white, silver, gold, oak and walnut.

Our archival quality canvases are hand crafted from a premium blend of polyester and cotton for durability and traditional texture. With a weight of 360-380 GSM, they strike the perfect balance between strength and flexibility, supporting vibrant colors. pH neutral and acid-free, they promise lasting beauty inside your homes and/or office for over 100 years, ensuring your artwork remains pristine for generations.

Our canvases undergo meticulous hand-stretching over solid wood stretcher bars to prevent warping or bowing. Their rounded edges and beautifully beveled sides minimize contact with the canvas, ensuring its integrity over time. Complementing this, our floating frames create the illusion of the canvas floating, enhancing depth and sophistication in any space. Our floating frames are hand built and cut to specification and held together with adhesive, metal brackets and industrial strength adhesive.

Yes, we construct our canvases with precision, ensuring they match the exact measurements listed on our site. If the piece requires framing, the canvas is intentionally crafted slightly smaller to accommodate the frame. This attention to detail is crucial for seamless online art shopping experiences. Please keep in mind there may be a 1/2” variance from piece to piece as all products are built by hand.

In some instances, yes. If a size is not available on our website that you’re looking for, please reach out to our team so we can do our best to try and accommodate your needs. Please keep in mind our sizes are carefully chosen to match the ideal proportions intended by the original artist. We prioritize delivering the highest quality prints, so exceeding the listed sizes in some cases may compromise the quality of the product, which is why some products are available in slightly larger sizes than others. That said, it’s always best to double check with us as some products just haven’t been updated with larger sizes yet.

When it comes to cleaning, it’s best to steer clear of caustic soaps or abrasives as they can harm the canvas. Instead, reach for a wet towel or feather duster. With a gentle touch, you can wipe away any dust or dirt that may have found its way onto your precious prints.

Since canvas and stretcher bars are made of organic materials, they can sometimes expand or contract based on environmental conditions. Don’t worry, we’ve got a handy trick to tighten up your polycotton canvas, simply spray or dampen the back of the canvas and let it dry naturally. As it dries, it will shrink and tighten up beautifully.

A nifty tip: If you’re in a hurry, you can use a blow dryer on the wet canvas to speed up the shrinking process!

To avoid fading over time, do not hang your canvas in an area with direct harsh sunlight.

To avoid damaging your canvas do not use harsh chemicals or abrasive tools to clean it.

To avoid mold or warping your canvas do not store it in an overly damp or humid area.

Orders are usually processed and shipped within 2-5 days of purchase, with custom orders taking approximately 5-7 days. Once your order is placed, we immediately begin printing the canvas and assembling it.

Please note that once your order has been printed, it cannot be canceled.

Your tracking information will be automatically sent to the email or phone number provided during checkout once your order ships. If you have any questions about your tracking, please contact us at support@thegoatwallart.com. If your order hasn’t shipped within the specified timeframe, please inform us, and we will resolve the issue promptly.

For US customers, orders typically arrive within 5-7 business days after shipping, while international customers should allow 10-21 days for shipping.

Our return policy lasts 30 days. If it has been more than 30 days since you received your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, undamaged and in the same condition that you received it. It must also be in the original packaging.

We do not accept returns for the "Create Your Own Canvas" product unless the canvas arrives damaged.

If your item was received defective or damaged and it's within 30 days of the item being delivered, we will send you a replacement, free of charge.  We will need photos of the damaged/defective item you purchased before we can send the replacement.  If possible, please send photos of the box so we can inform our carrier of the damage.  Photos of the box are not required, but it helps us. :)

If your item is not defective or damaged and you would like to return it within 30 days from when you received your purchase, you will need to pay the shipping costs to return the item and it must be returned in it's original packaging, unused and undamaged.  Additionally, a 20% restocking fee will be deducted from your refund amount.  We do not keep inventory and items are built to spec based on your order.

Returns must be sent to the address listed directly below.  If they are not or we do not receive the return back in the mail, we will be unable to process a return.

The GOAT Wall Art
4160 Suisun Valley Road, Suite E-130
Fairfield, CA 94534
USA

DO NOT SEND RETURNS BACK TO THE MANUFACTURING ADDRESS

If applicable, below are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Upon shipment of your order, you can expect to receive an email containing tracking information. Should you have any inquiries regarding the status of your order, please don't hesitate to reach out to us at support@thegoatwallart.com.

If your canvas arrives damaged, simply email us a picture atsupport@thegoatwallart.comwithin 7 days of receiving it, and we'll promptly replace it or provide a full refund.

If the product you receive doesn't match the description or image from our site, we'll exchange it for a different item or issue a full refund. Please note that there may be slight variations in the alignment of the image on the final product.

If your product is lost in transit, and you provided us with the correct address, we'll gladly re-ship the product to you.

Once an order has been printed, it cannot be cancelled.

Typically, canvas orders are printed, assembled, and packaged within a few hours of placing the order.

Although it may take 24-48 hours for our shippers to collect your package, shipping costs are covered at the time of purchase.

If you're still unsatisfied upon receiving your canvas, you can return it to us for a full refund.

Please note that this policy does not apply to custom canvases unless there is a manufacturer defect.

All orders are shipped via DHL Express, FedEx, or UPS.

No, there are no extra fees or charges for orders delivered within the USA. However, for international orders, additional fees may apply depending on the country of residence.

Typically 5 to 7 business days.
Shipping times shown at checkout are estimates based on delivery address and information provided by the shipping carriers.

Our manufacturing team is unavailable on weekends, these days are not counted as business days for order processing. If it has been more than 7 business days, please contact us for further assistance.

Usually, we don't offer international shipping as a standard option, but feel free to contact us, and we'll provide you with a shipping quote based on your location.

We take pride in using inks that are Greenguard and Ecologo certified, reducing chemical emissions and minimizing environmental impact. Our dedication to sustainability extends to our frames, crafted from non-hazardous SPF wood, ensuring both the safety of your space and the planet.

These are specialty products that are handled directly by our team of talented artists and staff that help you through every step of the process.

Once you've uploaded your image file and placed your order, our team will promptly email you mockups showcasing the custom canvas design. This happens before we begin physically building your product. We wait for your approval for 72 hours before we begin any physical creation of your order.

If you’re unhappy with its design we work with you on 1-on-1 until we get it just right. If for some reason we’re unable to achieve a design you’re happy with, as long as we haven’t received your approval, we’re able to offer you a full refund. Note: If you place an order for a custom product and we you do not respond to our request for approval within 72 hours, no response is considered an approval and we will begin building your product at that point in time.

We gladly accept payments made through major credit cards, PayPal and ShopPay.

To express your interest, please submit a link to your portfolio through our contact page or contact us directly at: support@thegoatwallart.com. Our management team will respond to your submission via email.

Absolutely! Each wholesale request is considered on a case by case basis and requires a minimum 50 unit order size of any design and/or size combination. For more information, feel free to reach out to us via one of the following channels:

• Phone call or text: 707-271-0500
• Email: Support@thegoatwallart.com
• Website: Contact Us

We frequently run promotions for first time customers. All of our best deals can be received by signing up for our email list, which can be found at the bottom of every page on our website.

Since everything we create is customized to order, we recommend purchasing a digital gift card, which works just like store credit. As with other gift cards, they are non-refundable. Gift cards can be purchased here: GIFT CARD

Each wrapped canvas comes pre-installed with industrial sawtooth coated metal hook(s), making the hanging process effortless. If you purchase an item with a floating frame your item is automatically upgraded from sawtooth hook(s) to a plastic-coated metal wire hanger.

Our commitment to your convenience doesn't stop at our art; it extends to every aspect of our service.

No, all orders are delivered ready to hang straight out of the box with no assembly required. All you have to do is open the box and hang it on your wall.

To express your interest, please submit a link to your portfolio through our Contact page or directly to support@thegoatwallart.com. Our management team will respond to your submission via email, providing the criteria we consider when collaborating with artists.

Sure thing! We offer wholesale pricing with a minimum order quantity requirement. For more information, feel free to reach out to us via email.

While we frequently run promos for first time customers, we occasionally send special promos to our email subscribers. Sign up for your chance to receive more savings!

We're excited to work with our business customers to provide special deals tailored to your needs. Feel free to email us at support@thegoatwallart.com, and we'll be happy to discuss pricing options with you.

Since everything we create is customized to order, we recommend purchasing a gift card, which works just like store credit in our shop!

This way, if the recipient has any questions or preferences, we can guide them through all the options, or they can simply place their order directly on our website.

Each canvas comes pre-installed with a 1.5” industrial sawtooth coated metal hook, making the hanging process effortless. Our commitment to your convenience doesn't stop at our art; it extends to every aspect of our service.