FAQs

Orders are usually processed and shipped within 2-5 days of purchase, with custom orders taking approximately 5-7 days. Once your order is placed, we immediately begin printing the canvas and assembling it.

Please note that once your order has been printed, it cannot be canceled.

Your tracking information will be automatically sent to the email or phone number provided during checkout once your order ships. If you have any questions about your tracking, please contact us at support@thegoatwallart.com. If your order hasn’t shipped within the specified timeframe, please inform us, and we will resolve the issue promptly.

For US customers, orders typically arrive within 5-7 business days after shipping, while international customers should allow 10-21 days for shipping.

We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us within 30 days, undamaged and we will refund you. We do not offer returns on custom items.

NOTE: We do not provide pre-paid shipping packages or labels to send products back to us, you must send back the unwanted product at your own expense.

RETURN ADDRESS

The GOAT Wall Art

4160 Suisun Valley Road, Suite E-130

Fairfield, CA 94534USA

Upon shipment of your order, you can expect to receive an email containing tracking information. Should you have any inquiries regarding the status of your order, please don't hesitate to reach out to us at support@thegoatwallart.com.

If your canvas arrives damaged, simply email us a picture at support@thegoatwallart.com within 7 days of receiving it, and we'll promptly replace it or provide a full refund.

If the product you receive doesn't match the description or image from our site, we'll exchange it for a different item or issue a full refund. Please note that there may be slight variations in the alignment of the image on the final product.

If your product is lost in transit, and you provided us with the correct address, we'll gladly re-ship the product to you.

Once an order has been printed, it cannot be cancelled.

Typically, canvas orders are printed, assembled, and packaged within a few hours of placing the order.

Although it may take 24-48 hours for our shippers to collect your package, shipping costs are covered at the time of purchase.

If you're still unsatisfied upon receiving your canvas, you can return it to us for a full refund.

Please note that this policy does not apply to custom canvases unless there is a manufacturer defect.

All orders are shipped via DHL Express, FedEx, or UPS.

No, there are no extra fees or charges for orders delivered within the USA. However, for international orders, additional fees may apply depending on the country of residence.

Typically 5 to 7 business days.
Shipping times shown at checkout are estimates based on delivery address and information provided by the shipping carriers.

Our manufacturing team is unavailable on weekends, these days are not counted as business days for order processing. If it has been more than 7 business days, please contact us for further assistance.

Usually, we don't offer international shipping as a standard option, but feel free to contact us, and we'll provide you with a shipping quote based on your location.

We take pride in using inks that are Greenguard and Ecologo certified, reducing chemical emissions and minimizing environmental impact. Our dedication to sustainability extends to our frames, crafted from non-hazardous SPF wood, ensuring both the safety of your space and the planet.

Please visit our "Contact Us" page.

Please rotate your image either 90 degrees to the left or right before uploading it to our custom canvas product.

You can do this by selecting the rotation option in your image editing software or app. Once rotated, proceed to upload the image on our custom canvas product page.

We gladly accept payments made through major credit cards, PayPal, and Sezzle!

Nestled amidst the vibrant innovation hub of Northern California, our headquarters stand as a beacon of creativity and ingenuity. Here, amidst the rolling hills and bustling tech scene, our team of visionaries crafts the future.

Meanwhile, in the sun-kissed landscapes of Southern California, our state-of-the-art manufacturing facility springs to life. Surrounded by palm trees and ocean breezes, our skilled artisans bring our designs to fruition, infusing each product with the spirit of the West Coast.

All of our art pieces are 100% authentic and true to their creator. Crafted through global partnerships, our authentic artworks offer a distinct perspective for art enthusiasts.

Once you've uploaded your image file and placed your order, our team will promptly email you mockups showcasing the custom canvas design.

We provide these mockups for your approval before moving forward with manufacturing and shipping, as custom canvases are non-returnable.

Yes, we construct our canvases with precision, ensuring they match the exact measurements listed on our site. If the piece requires framing, the canvas is intentionally crafted slightly smaller to accommodate the frame. This attention to detail is crucial for seamless online art shopping experiences.

Typically, the answer is no. Our sizes are carefully chosen to match the proportions intended by the original artist. We prioritize delivering the highest quality prints, so exceeding the listed sizes may compromise the quality of the product. Rest assured, we are committed to providing only superior quality products.

Our canvas options come in three thicknesses:

0.75" Thickness: Ideal for a sleek profile and direct wall hanging.
1.50" Thickness: Offers a pronounced look against the wall, making a bold statement.
1.70" Framed Canvas: Hand-stretched over kiln-dried pine bars and set in a solid wood floater frame for exquisite depth. Various frame options available including black, white, silver, gold, and oak.

Our canvases boast excellence, crafted from a premium blend of polyester and cotton for durability and traditional texture. With a weight of 340-360 GSM, they strike the perfect balance between strength and flexibility, supporting vibrant colors. pH neutral and acid-free, they promise lasting beauty for over 100 years, ensuring your artwork remains pristine for generations.

Our canvases undergo meticulous hand-stretching over solid wood stretcher bars to prevent warping or bowing. Their rounded edges and beautifully beveled sides minimize contact with the canvas, ensuring its integrity over time. Complementing this, our floating frames in black, white, silver, gold, and oak create the illusion of the canvas floating, enhancing depth and sophistication in any space.

To express your interest, please submit a link to your portfolio through our Contact page or directly to support@thegoatwallart.com. Our management team will respond to your submission via email, providing the criteria we consider when collaborating with artists.

Sure thing! We offer wholesale pricing with a minimum order quantity requirement. For more information, feel free to reach out to us via email.

While we frequently run promos for first time customers, we occasionally send special promos to our email subscribers. Sign up for your chance to receive more savings!

We're excited to work with our business customers to provide special deals tailored to your needs. Feel free to email us at support@thegoatwallart.com, and we'll be happy to discuss pricing options with you.

Since everything we create is customized to order, we recommend purchasing a gift card, which works just like store credit in our shop!

This way, if the recipient has any questions or preferences, we can guide them through all the options, or they can simply place their order directly on our website.

Each canvas comes pre-installed with a 1.5” industrial sawtooth coated metal hook, making the hanging process effortless. Our commitment to your convenience doesn't stop at our art; it extends to every aspect of our service.