If your item is not defective or damaged and you would like to return it, you may do so as long as you ship it back within 30 days from the day your order was delivered.
Prior to shipping the item back you will need to contact us and send clear photos depicting the item in its undamaged condition. We do not accept returns for damaged items. We do not cover return shipping costs, you will need to purchase the shipping label for any undamaged return. Any item(s) returned must be in its original packaging and wrapped in their protective materials. Returned item(s) must be unused and undamaged and they must match the photos sent of the undamaged item(s) upon return. If a returned item is received back damaged or it does not match its condition in the photos sent to us prior to it being returned and was not sent in its original packaging materials, a refund will not be issued. We do not keep inventory; all products are built brand new and to spec at the time of their order and are customized to an order’s specifications. Due to this, a 20% restocking fee may be deducted from any refund issued due to the return of an item that is not defective or damaged. We do not provide pre-paid shipping packages or labels for returns, you must send back the unwanted item(s) at your own expense.
Note: Although our “Create Your Own” products are still covered by our 30-Day-Guarantee for replacements and defects, we do not accept returns for any products sold from the "Create Your Own" collection. These are the products that allow you to upload your own image and can be found here: https://thegoatwallart.com/collections/custom-made.
Any item returned not in its original condition, is damaged or is missing parts for reasons not due to our error or falls outside of the 30-Day-Guarantee’s 30-Day timeframe (The return process must be initiated within 30 days of receiving your order), is handled with care on a case by case basis and may be subject to rejection.
Returns must be sent to the address listed directly below. If the return is sent to a different address or we do not receive the return in the mail, we will not be able to process a refund for the return.
The GOAT Wall Art
4160 Suisun Valley Road, Suite E-130
Fairfield, CA 94534
USA
You must contact us to initiate a return before sending it back. Returns must be sent to the address listed directly above to be eligible for a refund.
Our customer service is by far our best product and best of all it’s free! We are here to help resolve any questions/issues you may have. Our goal is to leave you with a smile on your face and awesome art on your walls.
Don’t hesitate to contact us with questions: 707-271-0500.