Damaged product/manufacturing defect: If your canvas arrives damaged just send us a picture to support@thegoatwallart.com within 7 days of receiving it and we'll replace it or give you a full refund.

Product not as described: If you receive the product and it does not match the description/image from our site we will exchange it for a different item or give you a full refund. Please be aware that there may be slight differences in the way the image is lined up on the final product.

Lost in transit: If your product is lost in transit and you provided us with the correct address, then we will re-ship the product to you.

RETURNS

Our return policy lasts 30 days. If it has been more than 30 days since you received your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not accept returns for the "Create Your Own Canvas" product unless the canvas arrives damaged.

Returns must be sent to the address listed directly below.  If they are not or we do not receive the return back in the mail, we will be unable to process a return.

The GOAT Wall Art
4160 Suisun Valley Road, Suite E-130
Fairfield, CA 94534
USA

DO NOT SEND RETURNS BACK TO THE MANUFACTURING ADDRESS

If applicable, below are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

 

WHAT IS YOUR RETURN POLICY?

We are committed to our customers and want you to be happy! You may cancel or amend your order within 24 hours of purchase free of charge. We are proud to provide the largest online selection of art designed to motivate and inspire you every day. Due to the diversity and size of our offering, we do not pre-print or inventory any stock, so every piece is printed-on-demand and made custom to order. Since we do not warehouse or hold inventory, we are unable to accept returns and swap out one piece of art for another.  This being the case, we cannot provide refunds, credits, or replacements except in the event of damage prior to the product arriving. In the event that a piece arrives damaged, we ask that a photo of the damaged unit be sent here: support@thegoatwallart.com and will produce and send a replacement at no charge.

REFUNDS IF APPLICABLE

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 business days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here: support@thegoatwallart.com